A blank page: feedback from first referral hospitals to primary health care clinics

Abstract

Background: Primary care practitioners depend on the feedback from hospitals in order to care for returning patients effectively. Lack of such feedback from the hospitals leads to frustration, poor efficiency and care that it is not cost effective. This study examined the presence and adequacy of written feedback from first referral hospitals to primary health clinics (PHC) in the Metsweding district, Tshwane, South Africa. Methods: A retrospective descriptive stratified cluster study was done by reviewing 863 patient records selected randomly from referred patients between 1 January 2010 and 31 December 2011 in six of the eleven clinics. The clinics were stratified according to type of setting and six clinics sampled proportionately. Results: Out of the 858 referrals only 5.4% (n = 46) had feedback letters. Details of the patient were listed in 35 (76.0%) of the feedback letters. There were no contact details of the referring institution or practitioner in almost half of the feedback letters (41.8%; n = 19). Most did not mention the symptoms (87%; n = 40) or signs (89.2%; n = 41) but the majority (58.6%; n = 27) recorded the condition or diagnosis of the patient. The follow-up instructions were documented in 30 letters (65.2%). Conclusions: The low rate of return feedback letters appears to be a commonplace experience and this study quantifies both the extent of this problem and highlights the weaknesses in the letters themselves. The findings reinforce the experiences of practitioners in PHCs and have practical implications for hospital doctors and district hospital managers who wish to strengthen the health system. (Full text available online at www.medpharm.tandfonline.com/ojfp) S Afr Fam Pract 2015; DOI: 10.1080/20786190.2015.1055670