An assessment of quality of care service provided to people living with HIV/AIDS by a secondary healthcare centre at Osogbo, Nigeria

  • Samuel Anu Olowookere Obafemi Awolowo University
  • Janet Olubukola Olaitan Osun State University
  • Najemdeen A Adeleke Osun State University
  • Peter B Olaitan Ladoke Akintola University of Technology Teaching Hospital
  • Ebenezer G Adepoju State Hospital
Keywords: Quality of service, PLWHA, Health care workers, Osogbo, Nigeria

Abstract

Objective: The objective of this study was to assess the quality of service provided to people living with human immunodeficiency virus (HIV)/acquired immune deficiency syndrome (AIDS) at a secondary healthcare centre at Osogbo, Nigeria. Design: Descriptive cross-sectional study design. Setting and subjects: People living with HIV/AIDS (PLWHA) at the State Hospital, Osogbo, Nigeria. Outcome measures: Quality of the services rendered to PLWHA. Results: A total of 304 PLWHA were interviewed. Their ages ranged from 16-60 years, with a mean age of 35.5 ± 8.8 years. There were 212 (69.7%) female and 92 (30.3%) male respondents, 248 (81.6%) were married and 108 (35.5%) had a tertiary education. Approximately half (148, 48.7%) rated the quality of the services rendered to them at the hospital as excellent, 132 (43.4%) rated it as good, and 24 (7.9%) as fair. None rated the services rendered as poor or very poor. Conclusion: The results of this study showed a good relationship between PLWHA and healthcare workers in general. Education, training and re-training of the health workers should be an ongoing exercise.

Author Biographies

Samuel Anu Olowookere, Obafemi Awolowo University
MBChB, MSc, Epid, FWACP Lecturer Community Health Obafemi Awolowo University Ile-Ife
Janet Olubukola Olaitan, Osun State University
BSc, MSc, PhD Senior Lecturer Biological Sciences Osun State University Osogbo
Najemdeen A Adeleke, Osun State University
MB, BS, FWACS Lecturer Obstetrics and Gynaecology Osun State University Osogbo
Peter B Olaitan, Ladoke Akintola University of Technology Teaching Hospital
MB(BS), FWACS, FICS Senior Lecturer Surgery Ladoke Akintola University of Technology Teaching Hospital Osogbo Osun-State
Ebenezer G Adepoju, State Hospital
MB, BS, MPH, FMCPH Chief Consultant Preventive Services State Hospital Osogbo Osun-State
Published
2013-01-15
Issue
Vol 55 No 5: September/October 2013
Section
Original Research
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